preload

Silversea Policies

Overview

Why Silversea?

If you  have never cruised with Silversea before, you owe it to yourself to experience the extraordinary thrill of Silversea’s truly luxurious and intimate cruises. Preconceptions vanish as you discover the spacious public spaces, sumptuous suites, personalized service, generous amenities and all-inclusive lifestyle aboard Silversea’s smaller cruise ships. This is what it means to arrive in style, traveling from one fascinating destination to another without repacking or airport hassles. Awakening each day refreshed and ready to explore shore side or indulge in a variety of leisurely on-board activities. This is the allure of ocean travel and the uncommon experience offered exclusively by Silversea.

  • Intimate, elegant ships – extraordinary space per guest ratio
  • Superlative service – nearly one crew member for every guest
  • All ocean-view suites, over 85% with private verandas*
  • Butler service for all ships, all guests
  • Open-seating in The Restaurant – no assigned time, no assigned table
  • Alternative dining options – multiple venues
  • Gourmet menus by Relais & Châteaux
  • Sophisticated entertainment from live music to production shows*
  • Enrichment lecturers, acclaimed chefs and destination consultants

All-Inclusive Value

  • Fares include onboard gratuities
  • Complimentary beverages served throughout the ship – including fine wines, champagnes, spirits, bottled water, specialty coffees and soft drinks
  • In-room bar and refrigerator stocked with your preferred beverage selections
  • Complimentary 24-hour room service and in-suite dining* served course-by-course from The Restaurant
  • Complimentary shoreside events on select voyages
  • Complimentary guided excursions ashore on Silversea Expeditions aboard the Prince Albert II
  • Complimentary transportation into town in most ports of call

Silversea’s suites offer one of the highest space-per-guest ratios of any luxury cruise accommodations. All Silversea suites have ocean views, and most include a private teak veranda so that you can breathe in the fresh sea air simply by stepping outside your door. And regardless of the ship or suite category, all guests will be pampered with the personalized services of an attentive butler.

From designer soaps to aromatherapy scents, from handmade chocolates to a chilled bottle of fine French champagne, extravagant amenities and head-to-toe pampering create a very privileged world in your Silversea suite. So grab something cold from the refrigerator, watch your favorite movies on a flat-screen TV, invite friends in for cocktails, or even have dinner in-suite served course by course. Then, when it’s time to retire, curl up beneath Egyptian cotton linens and a fluffy duvet, with your choice of nine different pillow types. The ultimate in luxury cruise accommodations, Silversea’s suites are your home away from home.

Suite Amenities – An abundance of thoughtful appointments are included in every suite

  • Butler service
  • Champagne upon arrival and replenished as you desire
  • Fresh fruit and flowers
  • Down duvets, fine bed linens, and plush mattresses
  • Spa robe and slippers
  • Spacious walk-in wardrobe and full-length mirror
  • Italian marble bathroom featuring full-sized bath, large separate shower1 and double vanity2
  • Flat-screen TVs with complimentary movie channels and film library
  • Daily suite service with nightly turndown
  • Bvlgari or Ferragamo bath soaps
  • Aromatherapy room scents by renowned Italian perfumer Laura Tonatto
  • Beverages for your in-suite bar and refrigerator
  • Nine pillow types
  • Writing desk with personalized stationery

Additional Amenities for Medallion, Silver, Royal, Grand and Owner’s Suites

  • Laundry service throughout the voyage
  • Dry cleaning and pressing throughout the voyage
  • Special chocolate welcome
  • Afternoon canapés upon request
  • Lavazza or Nespresso coffee machine
  • Dinner at Officer’s table
  • Dinner for two in Le Champagne, one evening per voyage
  • Two hours of Internet service per suite, per voyage segment
  • Two hours of worldwide phone use from your suite, per voyage segment
  • Complimentary daily newspaper of choice (subject to satellite reception)

1 Silver Spirit, Silver Whisper and Silver Shadow only
2 Silver, Royal, Grand and Owner’s Suites aboard Silver Spirit; all Silver Whisper and Silver Shadow suites
3 Silver, Royal, Grand and Owner’s Suites only
4 Royal, Grand and Owner’s Suites only

 

Travel Insurance

Silversea Travel Insurance

For US guests, Silversea makes available Silversea GuestCare® — an optional travel protection plan designed especially for Silversea guests.
The following information is a summary of GuestCare’s benefits and services and is subject to change. A brochure detailing the coverage terms and conditions, including the pre-existing condition exclusion and other applicable limitations, will be sent with your Pre-Cruise Packet prior to sailing. Each of the benefits is subject to the limits listed on the Schedule of Coverage as shown and is subject to change.

Travel Insurance Details

Rest Assured Program

 

Cancellation Policy

Changes & Cancellations

If you find it necessary to cancel your reservation or any component thereof, you or your travel professional are required to contact the Silversea Reservations Department by telephone as well as submit your cancellation in writing. If your cancellation request is received more than 120 days prior to your initial sailing date, a full refund of the amount already paid to Silversea will be made. Cruise tickets must be returned to Silversea before refunds (if owed) can be processed.

Click here for details

 

Terms and Conditions

Terms & Conditions

Important Notice — Please Read
Terms and Conditions apply to all vessels unless otherwise noted. Any and all information contained herein is in effect at the time of printing and is subject to change at any time.

Click here for details

 

Frequently Asked questions

Frequently Asked questions

New to cruising?  New to Silversea?

For a complete list of the most commonly asked questions, Click Here